I love the new hot water dispenser except for the fact that it starts to spew hot water on it’s own without warning. It’s a real safey issue. Any suggestions on how to correcct this problem??
Try lowering the temperature knob. If the problem persist please call customer service 1-888-856-6322.
Hello, I just replaced my existing instant hot/filtered water system with the ready hot unit. My last system required a filter. I see that this one does not but since I already have one , can you please recommend a type of filter for this particular unit.
Your Ready Hot System is filter ready! There is a pre-filter that can be installed on the incoming lines to the Ready Hot tank that is not supplied with the unit but is available for purchase on our online store (http://www.mrscrappy.com/Ready_Hot-Ready_Hot_Water_Filter_System.html). If you have an existing filtration unit that you would like to use please contact our customer service department at email@example.com and we will be able to help you further.
I saw a version of the tap with two leavers one for hot, one for cold. How to I obtain this version?
We offer Hot & Cold Faucets at http://www.mrscrappy.com/Products-Ready_Hot.html.
These are open air faucets made for Ready Hot• tanks. Please contact us if you have a Hot Water Tank that is not a Ready Hot• to make sure our faucets are compatible. ConsumerService@Joneca.com.
We just installed the RH-200. We were wondering if it is possible to replace the tube from the heater to the faucet with copper tubing. Do you support the connectors or have a kit that would allow this modification?
We do not recommend replacing the silicon tubing with copper. Doing so may void your warranty. However, if you would like to contact us directly at firstname.lastname@example.org, we may be able to help you determine options and explain the issues with copper in more detail.
Thank you for your quick response. I’ve done a little more research on silicon tubing and am satisfied it is a good current solution.
Appreciate this open question system!
I’m interested in one of the hot cold water units such as the one shown here. http://www.mrscrappy.com/Brushed_Nickel_Dual_Hot_Cold_Faucet.html
Are there replacements parts ( valve cartridges) for the faucet? Chicago has higher than average calcium in water and tends to need service after a couple years.
We do not sell replacement parts for faucets because the design is intricate and not easily reassembled. We would suggest looking into whole home water softeners to help with calcium buildup. If you are interested in one of our Ready Hot units and have additional questions please write us at email@example.com
I am interested in your product. However, we would like to hook it up to a third party faucet. Is there an adaptor that you make so we don’t have to use the faucet that comes with your system.
If the third party faucet is an “Open Vent” faucet it is technically compatible. However, we can not guarantee that your faucet includes all the necessary tubing, etc. Feel free to email us at firstname.lastname@example.org if you need more information.
Are your faucet compatible with RO filtered water? (e.g. does the water touch any metal?)
Our faucet the (RH-F560-BN) is an open vent faucet and designed to be installed with a hot water dispenser. If you have also installed a RO system, then yes, the faucet is compatible. If you wish to install the RH-F560-BN with a RO system only, then the faucet is not designed for this application. We confirm all of our metal faucets are lead compliant and will be in contact with water.
Please email us or call us if you have more questions.
I got the faucet and the hot water tank. How do you connect the white tube to your water line? Any specific connection I need to buy, other than a splitter?
The white tube can be connected to the water line with a “compression fitting” or “quick connector”. Compression fittings vary in size (ie. 1/4″ X 1/4″, 3/8″X 1/4″) depending on your water supply line, but are available at a local hardware store.
Feel free to contact us directly if you should have further questions.
Can you tell me the hole size require in the counter top for the duel (hot/cold) Faucet? Replacing another system in an existing granite counter top
DRILL 1 3⁄8” (35MM )hole for faucet on counter top.
I have 2 of these tanks in my food truck and love them! One has just started leaking from the handle (single handle) where it connects to the faucet. I have tried tightening it and that helped with the spraying that it was doing, but it is still dripping badly. This is only happening to one of my taps and I have been using it with no problems for a year. How can I fix this?
Thank you for your comment Samantha.
Please contact our customer service department at 1-888-856-6322 or email@example.com for help.
I filled out the form on your website. If this doesn’t get sent to the right place, please forward it. Thanks.
We cannot get the white tubing onto the supply inlet on the tank. The tube is too small to fit over the inlet. Every thing else went quickly and easily. We tried warming the tube with a hair dryer and warm water, but the tube will not expand enough to fit overy the inlet.Model#RH-200-SS.
Thank you for your reply.
Dear Jo Ann,
We regret hearing of the issue you have experienced.
Please refer to page 6 in your users manual. There is a 1/4″ Quick connect included in the Faucet package. The Quick connect – connects the inlet tube to white tube.
We will be happy to further assist you with this issue and believe we will be more productive in speaking to you by phone. We ask that please contact us at our toll free phone number 1-888-856-6322 to troubleshoot this issue. Our business hours are Monday – Friday, 8:00 AM to 5:00PM. We are closed during the lunch hour from 12:00 – 1:00 PM PST.
It says to mount the tank 10mm away from the wall. How do I do this? Do I need to use metal spacers or is the spacing already built into the tank?
We confirm the installation of this unit does not require the tank to be mounted as it can be sat on the base of your cabinet. In the case that you wish to mount your tank, we ask that you allow 4-6 inches of air space around the entire unit for air circulation.
Installed tank…connected and water flowing and heated. But the on off valve doeant work. It just flows continuously. Almost like there is no rubber gasket inside valve. Is there a troubleshoot faq for this?
We have Ready Hot RH-F560-BN Dual Lever and tank installed last summer. The faucet hot water handle started dripping from the handle few months ago. The dripping situation gets little worse over time.
Do you have parts or instruction that I can get replace and fix them easy. Thanks
Please call us at 888-856-6322 or email us at firstname.lastname@example.org for help.
How can I get filtered water through my instant hot dispenser? I dont like using water straight from the tap
You can install a water filter on your water supply line. Here is our filter for the Ready Hot System. http://www.mrscrappy.com/Ready_Hot-Ready_Hot_Water_Filter_System_1.html
If you have any installation questions please call us directly. 888-856-6322
I have installed which is leaking from the bottom of the tank.
If you lift it up it leaks like a pipe from the bottom of the tank and no water is coming from the tap
Please call for help. 1-888-856-6322
Can you tell me what material is used to line the tank? Stainless steel?
The inner casing is stainless steel. Any further questions please call 1-888-856-6322.
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